Assistant Maître d'hôtel Elaio - NB/F/M

Hôtel Le Méridien de Nice
Nice, France
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Job description

The Assistant Point of Sale Manager works with the Point of Sale Manager and the Catering Manager to manage the catering areas and coordinate the teams, and actively participates in the service. He/she works with his/her superiors to ensure that all teams perform their tasks correctly, in accordance with standards and with the aim of maximizing customer satisfaction. He/she helps to monitor the smooth running of the service by maintaining efficient and constant communication with the teams and kitchen staff. Specific duties

  • Supervises the smooth running of service at their point of sale.
  • Leads team meetings and briefings in the absence of the point of sale manager.
  • Gives customers a warm welcome, addressing them by their last name if known and greeting them.
  • Be familiar with the products sold at the point of sale in order to be able to answer customer questions.
  • Be familiar with the allergens present in dishes/drinks in order to advise customers in case of allergies.
  • Enter customer orders into the cash register software.
  • Ensures customer satisfaction throughout the service and responds to any requests they may have during the service. Guarantees the quality of the service and products.
  • When customers ask for the bill, checks the entire order entered into the cash register software for the table concerned, prints the receipt, and gives it to the customers.
  • Closes the cash register.
  • Is responsible for handling customer complaints.
  • Ensures the cleanliness of the area around the point of sale. Keeps the counter and work area clean at all times.
  • Ensures that dishes are clean.
  • Inspects all storage areas to check food expiration dates.
  • Informs the technical department in the event of malfunctioning machines and equipment at the point of sale.
  • Manages cash receipts and cash register checks in collaboration with the department manager and the accounting department, in accordance with company procedures.
  • Works with the maître d’hôtel to manage restaurant occupancy and reservations, ensuring smooth service and maximum customer satisfaction.
  • Is familiar with the features of the cash register software and can train their team in the proper use of the system.
  • Is familiar with the various audits that the restaurant may be required to undergo (ISRA, BSA, etc.) and ensures that everything is done to pass them successfully.
  • Handles orders in the appropriate software.
  • Proficient in HACCP.

    • Your profile

    Ambassador for the hotel and its values: Humanity, Excellence, Integrity, Innovation

    Team spirit: This is essential to your professional success and guarantees guests an exceptional stay. You are committed to diversity in people and ideas.

    Interpersonal skills: These are essential for deploying your expertise.

    • Service mindset
    • Rules of etiquette and precedence (friendliness, discretion, politeness, availability)
    • Personal presentation and appropriate behavior

    Positive impact: You are aware of your influence on society and the planet, and you take action to improve it. As a member of our team, you will actively participate in our CSR initiatives, contributing to our commitment to environmental and social sustainability.

    Your future employer

    Located on the iconic Promenade des Anglais, Le Méridien Nice enjoys an idyllic setting.

    With 324 rooms offering sea and garden views, a rooftop terrace and swimming pool, and a conference center, the hotel welcomes a wide range of leisure and business guests.

    By joining our team, you will have the opportunity to work in an inclusive environment where every voice is heard and respected. We are committed to creating a diverse and equitable workplace where everyone has the opportunity to thrive and succeed.

    We believe that the diversity of our talents is our greatest strength, and we are committed to providing a fair and respectful workplace.

    • Position does not include accommodation

    Benefits

    • 1.25 days of RTT per month (pro-rated based on time worked)
    • Clocked working hours
    • Continuous schedule, no breaks
    • On-site company restaurant
    • Onboarding session and training throughout your experience
    • 6 guaranteed public holidays (after 3 months of service)
    • Bonuses according to company agreement
    • Employee discounts at hotels in the chain (8,000 worldwide)
    • A works council offering numerous benefits (discounts on movie tickets and shows, outings, discounts on perfumes, etc.)
    LE MÉRIDIEN
    Nice, FR

    Where contempory luxury meets Mediterranean escape

    Find out more

    If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.

    Spontaneous application

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