Description du poste
What’s the job?
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us. To deliver a great guest experience – a Shift Leader will check in and out guests efficiently and make sure they have all they need for a great stay.
As a Front Office Shift Leader, you’ll:
- Assist guests with warmth and professionalism, whether they need directions or a last-minute toothbrush.
- Handle guest arrivals, check-ins, check-outs, and room changes efficiently, maintaining accuracy in our hotel systems.
- Oversee Front office and cashiering operations during your shift, ensuring everything runs smoothly.
- Ensure compliance with accounting policies, managing cashier floats, financial transactions, and audits.
- Take charge of special projects, promote loyalty programs, and apply upselling techniques for enhanced guest experiences.
- Maintain cleanliness and order at the front desk while supervising and motivating team performance.
- Act as Manager on Duty when needed, responding to emergencies, resolving guest complaints, and ensuring safety and security.
Votre profil
What We Need from You:
- At least 2 years of experience as a receptionist.
- Languages: French and/or English and Dutch B1 level.
- Ability to work in a team.
- Excellent communication skills.
- Problem-solving abilities.
What do we offer?
- Employee contract for a period of 1 year, possible to be renewed (full time – 38h)
- Salary according to the scale of Joint Committee 302: €2,853.95 gross per month
- Cafeteria meals
- Hospitalization and Life insurances after 6 months of seniority
- 20 vacation days, holiday pay and end of year Bonus
- Possibilities to grow by following trainings
- Employee Rate for IHG Hotel reservations within more than 7000+ hotels
- Working alongside a variety of departments in a fun and diverse environment.
- And many more!
Votre futur employeur
WHO WE ARE
WiZiU is the Covivio group’s hotel management platform. Our business is to manage hotels in France and Belgium, either directly or through franchise agreements with renowned operators such as Accor, Hilton, IHG and Marriott. WiZiU is involved in every stage of a hotel’s management and operation. We firmly believe that aligning the interests of all stakeholders (staff, customers, operators, partners and owners) is the best way to create value.
WiZiU Belgium manages 13 hotels, expanding to 14, operating under 3 to 4 stars brands.
We recruit a Front Office Shift Leader for the Crowne Plaza Brussel Airport
Si cette offre ne correspond pas exactement à vos attentes, nous vous invitons à nous envoyer votre candidature spontanée, d’autres opportunités pourraient correspondre à votre profil et à vos aspirations.
Candidature spontanée
