Receptionist (NB/M/F)

As part of the hotel’s Front Desk team, you’ll help provide every guest with an exceptional experience by ensuring a warm, personalized, and attentive welcome, in accordance with Hilton’s quality standards.

Your main responsibilities

• Welcome, assist, and support guests throughout their stay, from arrival to departure, in accordance with Hilton’s quality standards.
• Ensure an excellent guest experience by anticipating expectations, personalizing service, and ensuring guest satisfaction and loyalty.
• Handle guest requests and complaints professionally, promptly, and discreetly, providing appropriate solutions.
• Ensure the quality of services provided and contribute to achieving customer satisfaction (Guest Satisfaction) goals.

Your Responsibilities

• Handle front desk operations: greeting guests, check-in, check-out, room assignments, monitoring stays, and closing guest files.
• Manage individual reservations, changes, cancellations, and availability.
• Perform administrative and financial tasks at the front desk: billing, collecting payments, cash management, daily closings, and reviewing guest records.
• Inform, advise, and guide guests on hotel amenities, partner services, and activities in the surrounding area.
• Welcome and attend to VIP guests and Hilton Honors members, ensuring personalized service that meets the Group’s recognition standards.
• Promote the hotel’s products, services, and promotional offers, as well as the Hilton Honors loyalty program, through upselling, cross-selling, and customer retention efforts.
• Ensure smooth communication with the hotel’s various departments (Housekeeping, Food & Beverage, Maintenance, etc.) to guarantee the quality and continuity of service.
• Participate in guest relations activities and follow up on special requests to provide a memorable guest experience.
• Use hotel tools and software (PMS, reservation system, payment tools) in accordance with operational procedures.
• Apply all internal procedures, Hilton standards, and rules regarding safety, hygiene, and privacy (GDPR), as well as internal control procedures.
• Contribute to achieving the Front Desk department’s performance metrics (service quality, customer satisfaction, additional revenue, and customer loyalty).

What if you were our next rising star in hospitality?

We’re looking for someone who’s cheerful, energetic, and passionate about the hospitality industry. A welcoming attitude, a passion for customer service, and fluency in a second language are essential qualities for joining our team.

At WiZiU, every employee—a “WiZMaker”—is unique. That’s why we’ve designed a tailored benefits program, created to recognize your commitment, promote your well-being, and strengthen our team:

• Get 75% coverage for your health insurance ;
• Reimbursement of up to 60% of transportation costs;
• Enjoy the benefits of holidays starting on your 1st day at WiZiU ;
• Get a WiZconnect bonus: At WiZiU, your network is worth its weight in gold ! Refer a talented person you know to take advantage of this offer;
• Get the WiZtrust bonus: because your loyalty deserves to be recognized: you’re rewarded for your long-term commitment to our team;
• Join the Employee Club through the CSE and enjoy exclusive benefits;
• Join a Group with opportunities for career growth across its 25 locations in France and Belgium ;

• Enjoy exclusive discounts and benefits at all Hilton properties around the world ;

• Take advantage of the WiZdiscount program to enjoy exclusive discounts at WiZiU Group hotels, restaurants, and spas.

Contract:

Permanent contract – 39 hours/week
Salary: 2,101.72 euros gross

And of course, we also guarantee the following statutory benefits:

• Participation bonus ;
• Meal allowances and/or benefits in kind