Job description
Do you always have a smile on your face? Are you known for your availability, reliability, and commitment to service? You might be the talent we’re looking for!
Reporting to the Front Desk Manager, your main responsibilities will include:
- Handling front desk operations, check-in, check-out, and guest information in accordance with the procedures established by the Director of Guest Services.
- Take care of guests and contribute to their well-being, satisfaction, and loyalty through a warm and personalized approach
- Manage guest flow and ensure waiting times are minimized
- Handle incoming phone calls
- Take reservations for all sales channels as needed.
- Serve as a liaison between the various departments (housekeeping, technical, etc.) and all of the hotel’s reception areas
- Perform tasks related to the department’s operations and prepare any necessary reports
Your profile
Job Description:
- Passionate about customer service, you go above and beyond to satisfy, surprise, and retain our customers
- You enjoy working in a team and collaborating effectively.
- You are fluent in several languages, including English, to communicate with our international clientele
- Proficiency in the Opera software would be an asset for joining our teams
Do you have a natural smile, and is your daily life driven by a desire to please those around you?
Are you looking to join a fast-growing, family-sized company? The SLIH Hotel Group will meet your expectations—and more! Your career starts with us.
Contract :
Permanent contract – 39 hours
Salary: starting at €2,079
Benefits:
- Profit-sharing bonus paid based on the previous year’s results
- Benefits in kind and/or meal allowances (twice daily)
- Employee rates at all Marriott brands worldwide and at Marriott Group restaurants
- Employee rates at all Group hotels
- Career advancement opportunities within our Group hotels
- Access to Marriott Global Source (MGS): the Marriott intranet
- Guest experience: after successfully completing the probationary period, you will receive one night’s stay with breakfast for two people
In accordance with our diversity and inclusion policy, this position is open to all candidates.
Your future employer
About Our Group
Are you looking to join a fast-growing, family-sized company? Our hotel group will meet your expectations—and then some! Your career starts with us. You can choose from 5 destinations and 10 distinctive hotels, including Nice (Le Méridien), Lille (Hermitage Gantois by Marriott, Couvent des Minimes, Hôtel Lille Euralille (affiliated with Hilton), Art Déco, Grand Hôtel Bellevue), Rouen (Hôtel de Bourgtheroulde by Marriott), Le Touquet (Holiday Inn Resort), and Bruges (Novotel and Ibis). If your values are excellence, attention to detail, and customer satisfaction, then don’t wait any longer—our hotels are made for you.
About the Hôtel de Bourgtheroulde
The Hôtel de Bourgtheroulde – Autograph Collection by Marriott is a 5-star hotel located in the heart of downtown Rouen. A true architectural gem and a listed historic monument, it combines cultural richness with modernity. Featuring 78 guest rooms, a restaurant and bar, a fully renovated 700-square-meter spa, and 6 meeting rooms covering over 650 square meters, guests who step through its doors will be dazzled.
About The Autograph Collection
The Autograph Collection is an ever-evolving selection of independent four- and five-star hotels that offer unique and unforgettable experiences. Each hotel is carefully selected for its quality, originality, boldness, and personality, as well as its ability to offer today’s travelers unique experiences tailored to their own sense of style and adventure. By joining The Autograph Collection, you will become part of Marriott International’s portfolio of brands.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
