Job description
Reporting to your manager, your primary responsibility will be to welcome and serve our guests in the restaurant; you will also be required to provide service at the bar or for our seminar guests (cocktail receptions, buffets, etc.). You will serve as our hotel’s ambassador to guests and partners.
MAIN RESPONSIBILITIES:
- Greet and serve guests
- Escort guests to their tables
- Present the menu and daily specials
- Advise and inform guests
- Serve and present dishes
- Handle payments
- Ensure quality of service
- Liaise with the kitchen regarding specific requests
- Build customer loyalty through excellent and personalized service at every stage of their experience at the establishment
- Master the details of the menu to drive up-selling
- Promote other services offered by the establishment
- Handle customer complaints and report them to your supervisor
- Support the front-of-house team (servers, runners, apprentices)
- Guide teams in managing service
- Participate in the operational training of new employees
- Ensure the proper setup of dining areas
- Ensure the cleanliness of equipment and premises
- Comply with and enforce the hotel’s standards and procedures, as well as the HACCP protocol
Your profile
KEY QUALITIES:
You have excellent interpersonal skills and a proven commitment to customer service. You are naturally organized and versatile, always paying close attention to the smallest details. You enjoy working in a team and are thorough in carrying out your tasks. Professional-level English is essential.
You have prior experience in a similar role. Your English proficiency allows you to work effectively in a professional setting.
BENEFITS:
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At WiZiU, every employee—or rather, every WiZMaker—is unique. That’s why we’ve designed a tailored benefits program, created to recognize your commitment, promote your well-being, and strengthen our team:
- Enjoy 75% coverage for your health insurance ;
- Enjoy paid time off on public holidays starting from your very first day at WiZiU ;
- Receive a WiZConnect bonus: at WiZiU, your network is worth its weight in gold! Refer a talented person from your network to qualify;
- Receive the WizTrust bonus: because your loyalty deserves to be recognized: you are rewarded for your long-term commitment to our team;
- Join the Employee Club through the CSE and enjoy exclusive benefits;
- Join a Group with opportunities for advancement across its 24 locations in France and Belgium ;
- Enjoy discounts and exclusive benefits at all Hilton properties worldwide ;
- Reimbursement of up to 60% of transportation costs;
And of course, we also guarantee the following benefits:
- Profit-sharing bonus ;
- Meal allowances
If this position sounds like a good fit for you and you’d like to join a dynamic and motivated team, don’t hesitate—apply now!
In accordance with our diversity and inclusion policy, this position is open to all candidates.
Status: Employee
Contract: Permanent contract, 39 hours per week
Salary : €2,311.68 per month + Meal allowance/Benefits in kind
If you’d like to join a dynamic and passionate team, don’t hesitate to apply!
In accordance with our diversity and inclusion policy, this position is open to all candidates.
Your future employer
WiZiU: Let’s reinvent the hospitality industry together.
At WiZiU, the Covivio Group’s hotel management platform, we have a vision: that of a hospitality industry where people are at the heart of everything. With a portfolio of 24 hotels in France and Belgium, ranging from 3 to 5 stars, we infuse each property with our passion for excellence and authenticity.
Do you dream of an environment where your ideas matter? Where your passion for hospitality meets opportunities to grow and innovate? Joining WiZiU means becoming part of an agile and bold team, ready to redefine the standards.
Here, we celebrate talents who can adapt, take initiative, and work to serve our guests. If you share our values—building through the strength of the team, moving toward the future, and embracing change—it’s time to join us.
WiZiU is waiting for you. So, what are you waiting for?
The Hilton Lille is a 4-star hotel located at the Lille Europe train station and very close to the Lille Flandres train station. With 124 spacious rooms, a fully renovated restaurant and bar, a fitness center, and 8 versatile meeting rooms, everything is designed to make the guest’s stay unforgettable.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
