Assistant Housekeeper (NB/F/H)

The Assistant Housekeeper helps manage the day-to-day operations of the Housekeeping department. He or she assists in inspecting guest rooms, public areas, and the property’s exterior, and requests corrections from housekeepers, valets, and public area staff as needed. He or she assists the Housekeeping Manager in improving customer satisfaction and ensuring the department stays within budget. He or she supervises the teams, assists the Housekeeping Manager, and fills in for her during her absence.

He/She handles administrative tasks (scheduling, vacation requests, preparing contracts for temporary staff, etc.)

SPECIFIC RESPONSIBILITIES

Operational Management

• Stays informed about departures, arrivals, VIPs, and staff accordingly
• Monitors and supervises external service providers.
• Is responsible for public areas.
• Is responsible for organizing the department.
• Is responsible for special cleaning.
• Checks, monitors, and inspects guest rooms and ensures quality in guest rooms and public areas.
• Provides guest service consistent with the hotel’s image
• Addresses guest requests and needs.
• Resolves guest issues in collaboration with the front desk and other relevant departments

Administrative Management

• Manages the schedules of housekeepers and valets.
• Is responsible for managing and delegating tasks to employees.
• Is responsible for communicating and ensuring the proper implementation of procedures.

Human Resources Management

• In collaboration with the Department Manager and Human Resources, participates in the recruitment process for team members in accordance with company and chain standards.
• In collaboration with the Department Manager, oversees the onboarding, training, and integration of new team members into the department.
• Trains and coaches the team as needed.
• Listens to the team and ensures effective communication between the various departments and their own department.
• Assists the Department Manager in managing schedules in line with the hotel’s financial objectives, budget, and operational needs, while complying with applicable labor laws.
• Manages temporary staff contracts and administrative procedures using the Skello software. In the absence of HR, verifies the validity of documentation for foreign workers.
• In the absence of the Department Manager, ensures that the scheduling management software (Skello) is updated daily.
• Ensures compliance with current labor laws.
• Generally serves as a role model for staff members.
• Establishes and maintains an open, courteous, and efficient working relationship with all team members.
• Motivates the team to give their best every day.
• In collaboration with the Department Manager, organizes and leads department meetings and ensures they are held periodically and regularly.
• Ensures that the entire team receives information regarding the hotel’s culture, strategy, operations, recruitment, and training. Communicates regularly with the Housekeeper to update her on the department’s status and operations.

• Management skills – Ability to lead a team, team spirit and interpersonal skills, ability to bring teams together, decision-making skills, problem-solving and finding solutions, attention to detail, and organizational skills. Serves as a role model in upholding and promoting brand standards.
• Verbal Communication Skills – Ability to listen, understand, and explain information and ideas. Fluency in French and basic English.
• Diligence and organizational skills
• Motivation and drive
• Flexibility
• Open-mindedness
• Stress resilience