Job description
We are looking for a Head Waiter (M/F/H) to join our team in the restaurant, bar, room service, and banquet departments.
Reporting to your manager, your main responsibility will be serving our restaurant guests; you will also be expected to work behind the bar or serve our seminar guests (cocktails, buffets, etc.).
MAIN RESPONSIBILITIES:
- Greet and serve customers
- Escort customers to their table
- Present the menu and daily specials
- Advise and inform customers
- Serve and present dishes
- Handle payments
- Ensure service quality
- Liaise with the kitchen regarding specific requests
- Build customer loyalty through excellence and personalized service at every stage of their experience at the establishment
- Master the specifics of the menu to drive up-selling
- Promote other services offered by the establishment
- Manage customer complaints and report them to your supervisor
- Support the front-of-house team (servers, runners, apprentices)
- Guide the teams in managing service
- Participate in the operational training of new employees
- Ensure the setup of dining areas
- Ensure that equipment and facilities are clean
- Comply with and enforce the hotel’s established standards and procedures, as well as the HACCP guidelines
Your profile
KEY QUALITIES:
You demonstrate excellent interpersonal skills and a proven commitment to customer service. Naturally organized, you are versatile and always pay close attention to the smallest details. You enjoy working in a team and are thorough in carrying out your tasks. Professional English is essential.
You have prior experience in a similar role. Your level of English allows you to work effectively in a professional setting.
BENEFITS:
- At WiZiU, every employee—or rather, every WiZMaker—is unique. That’s why we’ve designed a tailored benefits program, created to recognize your commitment, promote your well-being, and strengthen our team:
- Get 75% coverage for your health insurance ;
- Enjoy paid time off starting on your first day at WiZiU ;
- Get a WiZConnect bonus: at WiZiU, your network is worth its weight in gold! Refer a talented person you know to take advantage of this offer;
- Receive the WizTrust bonus: because your loyalty deserves to be recognized: you are rewarded for your long-term commitment to our team;
- Join the Employee Club through the CSE and enjoy exclusive benefits;
- Join a Group with opportunities for advancement across its 24 locations in France and Belgium ;
- Enjoy exclusive discounts and benefits at all Marriott locations worldwide;
- Reimbursement of 60% of transportation costs;
- And of course, we also guarantee the following benefits:
- Participation bonus;
- Meal Allowances
If this job description sounds like you and you’d like to join a dynamic and motivated team, don’t hesitate—apply now!
In accordance with our diversity and inclusion policy, this position is open to all candidates.
Status: Employee
Contract: Permanent 39-hour workweek
Salary : €2,274.16 monthly – Level III, Step 1
If you’d like to join a dynamic and passionate team, don’t hesitate to apply!
In accordance with our diversity and inclusion policy, this position is open to all candidates.
Your future employer
WiZiU: Let’s reinvent the hospitality industry together.
At WiZiU, the Covivio Group’s hotel management platform, we have a vision: that of a hospitality industry where people are at the heart of everything. With a portfolio of 25 hotels in France and Belgium, ranging from 3 to 5 stars, we infuse each property with our passion for excellence and authenticity.
Do you dream of an environment where your ideas matter? Where your passion for hospitality meets opportunities to grow and innovate? Joining WiZiU means becoming part of an agile and bold team, ready to redefine the standards.
Here, we celebrate talents who know how to adapt, take initiative, and work to serve our customers. If you share our values—building on the strength of the collective, moving toward the future, and riding the wave—it’s time to join us.
WiZiU is waiting for you. What are you waiting for?
The Hermitage Gantois Autograph Collection is a 5-star hotel located in the heart of Lille. Housed in a 15th-century building listed as a historic monument, it combines an exceptional setting with history and modernity. The hotel features 88 rooms and suites, two bistronomic restaurants, a bar, seven meeting rooms that can accommodate up to 300 people, and a spa. Its architecture and atmosphere make it a must-visit destination in Lille.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
