Job description
Reporting to the Front Desk Manager, your responsibilities will include the following:
MAIN RESPONSIBILITIES
The Front Desk Supervisor ensures the smooth running of daily Front Desk operations, with a constant focus on guaranteeing the satisfaction of guests and employees. He/she also assists the Front Office Manager and the Front Office Assistant with certain administrative tasks and team management.
- Supervises the daily operations of the Front Desk, ensures customer and employee satisfaction, and upholds company standards.
- Manages, together with the team, check-in, check-out, information, payment, and billing procedures for guests, ensuring they are carried out in accordance with company standards and given instructions.
- Ensures the accuracy of the reconciliation between Marsha and Opéra for the day in question, as well as the proper allocation of rooms based on reservations made and guest requests.
- Communicates instructions between shifts to ensure continuity of service.
- Handles customer complaints to provide an appropriate solution for each type of complaint.
- Records any incident or comment received from a customer in the GXP system and ensures the team does the same.
- Follows up on and resolves customer complaints, ensuring final customer satisfaction.
- Ensures that the list of guests occupying the rooms is always up to date, to guarantee their comfort and safety.
- Ensures that guest registration cards (cardex) are kept up to date.
- Processes and follows up on emails.
Your profile
Ambassador for the hotel and its values: Humanity, Excellence, Integrity, Innovation
Team spirit: It is essential to your professional success and ensures that guests enjoy an exceptional stay. You are committed to diversity in people and ideas.
Interpersonal skills: These are essential for applying your expertise
- Service mindset
- Etiquette and protocol (friendliness, discretion, politeness, availability)
- Personal presentation and conduct
Positive impact: You are aware of your influence on society and the planet, and you take action to improve it. As a member of our team, you will actively participate in our CSR initiatives, thereby contributing to our commitment to environmental and social sustainability.
Your future employer
Located on the iconic Promenade des Anglais, Le Méridien Nice enjoys an idyllic setting.
With 324 rooms offering sea and garden views, a rooftop terrace and pool, and a conference center, the hotel—as you might have guessed—welcomes a wide range of leisure and business guests.
By joining our team, you’ll have the opportunity to work in an inclusive environment where every voice is heard and respected. We are committed to creating a diverse and equitable workplace where everyone has the opportunity to thrive and succeed.
We believe that the diversity of our talent is our greatest strength, and we are committed to providing a fair and respectful workplace.
- Position does not include housing
Benefits
- 1.25 RTT days per month (pro-rated based on time worked)
- Clocked working hours
- Continuous shift, no breaks
- On-site company restaurant
- Onboarding session and training throughout your tenure
- 6 guaranteed public holidays (after 3 months of service)
- Bonuses according to company agreement
- Employee discounts at the chain’s hotels (8,000 worldwide)
- A Works Council offering numerous benefits (discounts on movie and show tickets, outings, discounts on perfumes, etc.)
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
