Job description
Under the responsibility of the Front Office Manager and their assistants.
Your main responsibilities:
- Use the switchboard to answer phone calls.
- Handle guest requests for wake-up calls, call screening, and any other telephone-related requests.
- Inform guests of any messages or deliveries (e.g., voicemail, mail, packages) received for them and deliver them to their rooms if necessary.
- Respond to, record, and handle all guest requests, questions, or concerns, enter information into the software, contact the appropriate person or department (e.g., engineering, housekeeping), and follow up with guests to ensure their request has been fulfilled, using Marriott software (GXP).
- Handle emails from the generic mailbox and follow up with the relevant departments.
- Respond to guest chat messages and In Stay surveys within the specified time frame.
In collaboration with the reservations and front desk team:
- Prepare all arrivals, departures, and room assignments according to specific requests and preferences, and pre-register designated guests.
- Help prepare key pockets for mobile arrivals and VIPs, organize and coordinate check-in procedures for arriving groups and crews.
- Process room change/late check-out requests, activate/reissue room keys.
- Check hotel inventories and process upgrade requests.
- Coordinate with HSK to track room status and guest concerns. Check out-of-service rooms daily.
Your profile
The ideal candidate will have:
- Experience in a four-star hotel is preferred, experience in a Marriott hotel is a plus.
- Knowledge of Opera and GXP systems is highly desirable, and technical proficiency in Microsoft applications is required.
- Previous experience in reception/customer service in a high-traffic environment is required.
- Ability to solve problems and provide exceptional service.
Ambassador of the hotel and its values: Humanity, Excellence, Integrity, Innovation
Team spirit: This is essential to your professional success and guarantees the customer an exceptional stay. You are committed to diversity of people and ideas.
Interpersonal skills: These are essential to the deployment of your expertise.
- Service mindset
- Rules of etiquette and precedence (friendliness, discretion, politeness, availability)
- Personal presentation and appropriate behavior
Positive impact: You are aware of your influence on society and the planet, and you take action to improve it. As a member of our team, you will actively participate in our CSR initiatives, contributing to our commitment to environmental and social sustainability.
Your future employer
Located on the iconic Promenade des Anglais, Le Méridien Nice enjoys an idyllic setting.
With 324 rooms offering sea and garden views, a rooftop terrace and pool, and a conference center, the hotel welcomes a wide range of leisure and business guests.
By joining our team, you will have the opportunity to work in an inclusive environment where every voice is heard and respected. We are committed to creating a diverse and equitable workplace where everyone has the opportunity to thrive and succeed.
We believe that the diversity of our talents is our greatest strength, and we are committed to providing a fair and respectful workplace.
Joining our team means enjoying benefits that will enhance your professional life:
- 15 days of RTT per year (pro-rated based on time worked)
- A 13th month’s salary
- Clocked working hours
- Continuous schedule, no breaks
- 6 guaranteed public holidays (after 3 months of seniority)
- Benefits on your birthday
- Bonuses according to company agreement
- Employee discounts at hotels in the chain (8,000 worldwide)
- CSE offering numerous benefits (discounts on movie tickets and shows, outings, discounts on perfumes, Christmas for children, etc.)
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
