Job description
Job description
As Quality & Cleanliness Manager, you play a key role in the customer experience within our establishment. A true guarantor of cleanliness, hygiene and compliance with quality standards, you will be responsible for the overall supervision of the Housekeeping department, in close collaboration with our service provider (subcontracting company), as well as for managing an in-house team of 3 team members dedicated to the upkeep of common areas and public spaces.
Mainly, you will be responsible for the maintenance and upkeep of the hotel’s public areas.
Main duties
Quality and standards management:
- Guarantee compliance with hygiene and quality standards throughout the establishment (rooms, public areas, service areas, etc.);
- Implement quality control procedures for the Housekeeping department (audits, checklists, regular inspections);
- Ensure follow-up of quality audits (DUER, RSE, Hilton, …) and deployment of associated action plans;
- Monitor customer complaints related to cleanliness and implement corrective actions.
Collaboration with the subcontracting company:
- Coordinate and manage relations with the subcontracted cleaning company (daily briefings, performance monitoring, reporting);
- Control the proper execution of services (room cleaning, deadlines, costs);
- Define staffing requirements and operational adjustments with the service provider.
Management of in-house teams:
- Supervise and lead a team of 3 team members responsible for cleaning public areas (lobby, washrooms, elevators, corridors, etc.) and checking rooms;
- Organize schedules, monitor absences, motivate and train staff;
- Supervise the proper supply of cleaning products and compliance with health and safety rules.
Administrative follow-up:
- Manage stocks of linen, cleaning products and equipment;
- Perform monthly room reconciliations to control invoicing by the subcontracting company;
- Work closely with technical services, reception and management to ensure smooth coordination;
- Participate in Housekeeping department budget monitoring (inventories, consumption control, …).
Your profile
Profile wanted
- Proven experience as a General Gouvernant or Housekeeping Manager in an internationally branded hotel establishment;
- Solid ability to manage internal and external teams;
- A keen eye for detail, service quality and customer satisfaction;
- Good command of office tools (Excel, hotel software, etc.), mastery of OnQ would be an asset to your application;
- Ability to adapt, autonomy, responsiveness and diplomacy;
- Fluency in French; English is an asset.
Contract:
CDI – Full-time (39h)
Salary: 2458.51€ gross
Benefits :
- Participation bonus paid according to N-1 year results;
- Prizes at all Hilton Group hotels worldwide;
- Career development opportunities at our Group hotels;
- 75% employer-paid health insurance coverage.
If you recognize yourself in this position and would like to join a dynamic and motivated team, don’t hesitate any longer, apply!
In line with our diversity and inclusion policy, this position is open to all applicants.
Your future employer
WiZiU: Reinventing the hotel business together.
At WiZiU, the Covivio Group’s hotel management platform, we carry a vision: that of a hotel industry where people are at the heart of everything. With a portfolio of 24 hotels in France and Belgium, from 3 to 5 stars, we infuse each establishment with our passion for excellence and authenticity.
Do you dream of an environment where your ideas count? Where your passion for hospitality meets opportunities to grow and innovate? Join WiZiU and become part of an agile, daring team, ready to redefine standards.
Here, we’re celebrating a new era in hospitality.
Here, we celebrate talent that knows how to adapt, take initiative and work in the service of customers. If you share our values – that of building with the strength of the collective, moving forward into the future and accompanying the movement – now is the time to join us.
WiZiU is waiting for you. And what are you waiting for?
The Hilton Lille is a 4-star hotel located at the Lille Europe train station and very close to the Lille Flandres train station. Featuring 124 spacious rooms, a fully renovated restaurant and bar, a fitness room and 8 multi-purpose seminar rooms, everything is designed to make guests’ stay unforgettable.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
