Job description
We are looking for a Receptionist (NB/F/H) to join the Front Office team at the Hilton Lille Hotel.
Your responsibilities:
– Welcome customers, ensure that their stay runs smoothly and then check them out.
– Provide information and answer customers’ questions
Your missions:
– Welcome: greet customers in French and at least one foreign language. Answering practical, tourist or other questions during the stay. Provide information on the services offered by the hotel. Information on the hotel’s surroundings and local resources.
– Communicate with other departments;
– Handle the administrative side: take reservations, manage the invoice from customer arrival to departure, collect cash, manage floats and cash passes, run the reception secretariat;
– Guarantee the marketing and promotion of the hotel’s products and services as well as customer loyalty;
– Ensure concierge service to meet guests’ requests and needs;
– Take care of VIP customers by offering a personalized, tailor-made service;
– Provide support on Guest Relation assignments;
– Follow all internal processes and in particular Hilton requirements.
– Follow-up on Hilton training
Your profile
Your references and qualities:
– Appetence for customer service;
– Knowledge of OnQ software would be a plus.
Your most important qualities:
– Sense of service;
– Interpersonal skills;
– Ability to build loyalty and win new customers;
– Fluent English essential;
– Good presentation;
– Thoroughness;
– Teamwork.
Contract
- CDI – 39h per week
- Status: employee
- Salary: €2,079.53 gross (+ food allowances)
- Start date: as soon as possible
Benefits
- Participation bonus paid out based on results in year N-1;
- Prizes at all Hilton Group hotels worldwide;
- Career development opportunities at our Group hotels;
- 75% employer-paid health insurance;
- Public holidays acquired from the 1st day;
- Seniority bonus.
If you recognize yourself in this position and would like to join a dynamic and motivated team, don’t hesitate any longer, apply!
In line with our diversity and inclusion policy, this position is open to all applicants.
Your future employer
WiZiU: Let’s reinvent the hotel business together.
At WiZiU, the Covivio Group’s hotel management platform, we have a vision: that of a hotel industry where people are at the heart of everything. With a portfolio of 24 hotels in France and Belgium, from 3 to 5 stars, we infuse each establishment with our passion for excellence and authenticity.
Do you dream of an environment where your ideas count? Where your passion for hospitality meets opportunities to grow and innovate? Join WiZiU and become part of an agile and daring team, ready to redefine standards.
Here, we celebrate talent that knows how to adapt, take initiative and work in the service of customers. If you share our values – that of building with the strength of the collective, moving towards the future and accompanying the movement – it’s time to join us.
WiZiU is waiting for you. What are you waiting for?
The Hilton Lille is a 4-star hotel located at the Lille Europe train station and very close to the Lille Flandres train station. Featuring 124 spacious rooms, a fully renovated restaurant and bar, a fitness room and 8 multi-purpose seminar rooms, everything is designed to make guests’ stay unforgettable.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
