Job description
L’Hôtel de Bourgtheroulde is recruiting its future Maître d’Hôtel Restaurant & Banquet
Main duties
1. Room and banquet operational framing
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Supervise all restaurant “Le Restaurant d’Aumale” and banquet services: reception, service, room coordination.
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Manage the front-of-house team (chefs de rang, commis, extras): planning, briefings, shift management, coaching and skills development.
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Ensure smooth, impeccable service, in line with the Marriott group’s 5-star standards.
2. Coordination and organization of events & banquets
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Participate actively in the logistical organization of banquets (weddings, seminars, private receptions).
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To be the main point of contact for customers before and during the event: personalization, set-up, follow-up of proceedings.
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Guarantee perfect execution in liaison with other departments (kitchen, sales, technical).
3. Administrative and logistical follow-up
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Manage room and banquet-related inventory (linens, dishes, beverages in coordination with the bar, specific equipment).
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Respect and ensure compliance with health and safety standards (HACCP, fire safety, ERP).
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Report regularly to management (customer feedback, incidents, material/staffing requirements).
4. Customer relations and brand image
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Incorporating the upscale image of the Hôtel de Bourgtheroulde and the Marriott group.
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Create a warm, elegant and professional atmosphere, tailored to local and international clientele.
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Ensure customer satisfaction at all times, and implement loyalty-building actions.
Your profile
Profile wanted
Technical skills:
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Excellent mastery of room service (gastronomic and banquet).
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Strong managerial skills.
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Good knowledge of hygiene, safety rules, HACCP standards.
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Proficiency in reservation or hotel management software (Micros, Mews, etc. is a plus).
Personal qualities:
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Perfect presentation, attention to detail and a warm welcome.
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Leadership, rigor, autonomy and ability to handle pressure.
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Sense of contact, adaptability and ability to anticipate customer needs.
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Diplomacy, team spirit and a taste for the field.
Training and experience:
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Hospitality and catering training (Bac Pro, BTS Hôtellerie, specialized school).
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Minimum 2 to 3 years’ experience as a senior chef de rang or maître d’hôtel in an upscale establishment or equivalent.
Advantages
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Access to the Marriott International program: reduced employee rates at +7000 hotels worldwide.
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Mutual insurance covered at 75%.
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Annual participation bonus.
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Free night + breakfast in the hotel after validation of the trial period.
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Real opportunities for development within the WiZiU Group.
Contract
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CDI – 39h/week
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Salary from 2400 euros gross per month, depending on profile and experience
Your future employer
WiZiU: Reinventing the hotel business together.
At WiZiU, the Covivio Group’s hotel management platform, we carry a vision: that of a hotel industry where people are at the heart of everything. With a portfolio of 24 hotels in France and Belgium, from 3 to 5 stars, we infuse each establishment with our passion for excellence and authenticity.
Do you dream of an environment where your ideas count? Where your passion for hospitality meets opportunities to grow and innovate? Join WiZiU and become part of an agile, daring team, ready to redefine standards.
Here, we’re celebrating a new era in hospitality.
Here, we celebrate talent that knows how to adapt, take initiative and work in the service of customers. If you share our values – that of building with the strength of the collective, moving forward into the future and accompanying the movement – now is the time to join us.
WiZiU is waiting for you. And what are you waiting for?
The Hotel de Bourgtheroulde – Autograph Collection by Marriott is a 5-star establishment located right in the center of Rouen. A true architectural gem, listed as a historic monument, it combines cultural richness and modernity. Featuring 78 rooms, a restaurant and bar, a fully renovated 700m² spa and 6 meeting rooms covering more than 650m², those lucky enough to push open the doors will be dazzled.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
