Job description
Attached to the F&B team of the establishment, you may be required to evolve in the different areas that are: the Breakfast, the Restaurant, the Bar and the Banquets; and your missions are:
Operational management of room service
- Accompany the Chefs de rang and waiters in the running of the service;
- Ensure the quality of F&B services and compliance with defined standards;
- Take into account customer requests and feedback to provide an appropriate response and pass on information to F&B management ;
- Manage the cash register and monitor related procedures;
- Promote other services offered by the establishment.
Team management
- Ensure team integration, training and skills development;
- Lead briefings and ensure the proper transmission of information to the team and other departments;
- Provide feedback on operational resource requirements, participate in the construction of schedules and the monitoring of absences.
Administrative management
- Ensure proper inventory management (beverages, non-food products) and escalate needs;
- Participate in menu creation (layout, printing, communication);
- Ensure proper application of department procedures (including HACCP).
Service quality
- Guarantee customer satisfaction and ensure quality service at all outlets;
- Proactively handle customer complaints or special requests;
- Supervise compliance with quality standards, cleanliness and safety of the establishment.
Your profile
You have excellent interpersonal skills and a proven sense of service. Naturally organized, you know how to demonstrate versatility, always paying particular attention to the smallest details. You enjoy working as part of a team and are rigorous in carrying out your assignments.You are recognized for your natural leadership skills.
You are creative and know how to be a driving force behind your department.
You have proven experience in the restaurant business, particularly in hotel catering. Your level of English enables you to work effectively in a professional context.
Contract:
CDI – Full-time (39h)
Salary: €2458.51 gross
Benefits :
- Participation bonus paid according to N-1 year results;
- Prizes at all Hilton Group hotels worldwide;
- Career development opportunities at our Group hotels;
- 75% employer-paid health insurance coverage.
If you recognize yourself in this position and would like to join a dynamic and motivated team, don’t hesitate any longer, apply!
In line with our diversity and inclusion policy, this position is open to all applicants.
Your future employer
WiZiU: Reinventing the hotel business together.
At WiZiU, the Covivio Group’s hotel management platform, we carry a vision: that of a hotel industry where people are at the heart of everything. With a portfolio of 24 hotels in France and Belgium, from 3 to 5 stars, we infuse each establishment with our passion for excellence and authenticity.
Do you dream of an environment where your ideas count? Where your passion for hospitality meets opportunities to grow and innovate? Join WiZiU and become part of an agile, daring team, ready to redefine standards.
Here, we’re celebrating a new era in hospitality.
Here, we celebrate talent that knows how to adapt, take initiative and work in the service of customers. If you share our values – that of building with the strength of the collective, moving forward into the future and accompanying the movement – now is the time to join us.
WiZiU is waiting for you. And what are you waiting for?
The Hilton Lille is a 4-star hotel located at the Lille Europe train station and very close to the Lille Flandres train station. Featuring 124 spacious rooms, a fully renovated restaurant and bar, a fitness room and 8 multi-purpose seminar rooms, everything is designed to make guests’ stay unforgettable.
If this is not exactly what you are looking for, please send us an spontaneous application. There may be other opportunities that match your profile and aspirations.
Spontaneous application
